100% Quality Guarantee

30 Day Return & Delivery Guarantee

You can return and receive a refund for 30 days from when you receive your purchase for every product we sell!

If you receive a product that was bought and paid for on our site you can return it for a refund or replacement.

The item must be unused and in the same condition that you received it. The cost of return postage is paid by the customer.

Please consider using a trackable shipping service or purchasing shipping insurance when returning goods. BestPet returns is based in Australia.

Delivery Guarantee

If for any reason your parcel is not delivered to your door within 30 days from ordering we will refund your order in full.  If the order is delivered after refund you will receive the order free of charge.

Please contact us in the first instance if you have a problem with your order at support@bestpet.com.au.